Adult-Gerontology Clinical Nurse Specialist (CNS) Practice Exam

What is the primary goal of collaborative conflict resolution?

1. Maximizing personal gain

2. Reaching a mutually beneficial solution

3. Ensuring compliance with procedures

4. Minimizing communication barriers

The correct answer is: Reaching a mutually beneficial solution

The primary goal of collaborative conflict resolution is to reach a mutually beneficial solution. This approach emphasizes cooperation and understanding between parties involved in a conflict, focusing on their needs and interests rather than on their positions. In a collaborative framework, all parties work together to identify shared goals and explore various options that can satisfy everyone’s concerns. The aim is to create a win-win scenario where the solutions enhance relationships and promote positive interactions in the future. This method is particularly effective in healthcare settings, where teamwork and communication are crucial for patient care and overall outcomes. Other options may involve aspects of conflict management but do not encapsulate the essence of collaboration. For instance, maximizing personal gain is typically associated with competitive conflict resolution strategies that do not consider the needs of others. Ensuring compliance with procedures and minimizing communication barriers may contribute to smoother interactions but do not inherently prioritize the collaborative goal of mutual benefit. Thus, reaching a mutually beneficial solution stands out as the core aim of collaborative conflict resolution, fostering positive relationships and effective teamwork.