Adult-Gerontology Clinical Nurse Specialist (CNS) Practice Exam

Which of the following would be the least effective communication technique?

1. Expressing empathy

2. Using open communication

3. Clarifying information

4. Using "you messages"

The correct answer is: Using "you messages"

Using "you messages" is often considered the least effective communication technique in a therapeutic or clinical setting because it can create a sense of defensiveness or blame. This approach typically focuses on the other person's actions or behaviors, which can lead to feelings of being judged or criticized, rather than fostering open dialogue. In contrast, expressing empathy helps to build rapport and trust between the nurse and the patient, showing understanding of their feelings and perspectives. Open communication encourages discussion and sharing of thoughts, which can lead to better outcomes and stronger relationships. Clarifying information is vital in ensuring that the message is understood correctly and helps prevent misunderstandings, promoting effective dialogue. Thus, "you messages" do not facilitate the supportive, empathetic communication necessary in nursing practice, making it the least effective choice in this scenario.